BeeDigital- Frequently posted questions
Answers to your most frequent questions can be found below.
For anything additional, feel free to contact us
What am I actually buying and how much does it cost me?
With your first purchase, you purchase a GPS device (which you own) and a minimum of four (4) months of activation. After that, all you pay is a monthly activation fee of around 6 EUR (+ VAT) per month (depending on the duration of the activation).
What do I get in the package?
You receive a prepared and configured GPS device with a BeeDigital M2M SIM card, an R1 account and access data for the monitoring platform (mobile+web).
Can I see current speed and history?
Of course! During movement, the current speed of the device or vessel/vehicle will be displayed on the application.
You can also view your movement history for the last year and know where your vessel/vehicle has been at any time.
Likewise, you can see at any time what the speed of movement was and all additional information, depending on the device and the package you purchased.
How does the reactivation work after the expiration, that is, the next season?
You can buy a certain number of activations through the website.
You can also contact us by phone and tell us when you want activation for your devices. After that, we send you an offer. For example, from 1.5. until the end of the 10th month of the current year.
Pay for the activation for the selected months and we activate your device and everything remains the same as the year before or in the previous active period.
Are you coming to install a GPS device? How does it work?
Not. You install the device yourself. There is no need to pay additional costs when installing the device by connecting two wires: plus and minus to the battery.
In case you buy a device that has an OBD connector (for a vehicle for example) then you also do not need to install it.
The same applies if you buy a device that works on a battery, i.e. autonomously.
Can I track the vessel/vehicle with more than one mobile phone?
That. You can have an unlimited number of applications installed on your mobile devices.
Likewise, you can have an unlimited number of computers through which you use the application.
How hard is it to install a mobile app?
That's a minute of work.
Download the mobile application from the Play Store, Apple Market, or Huawei Store. After that, you enter the username and password that you get written in the document.
After that, the vessel/vehicle is already shown on the map.
I have devices for multiple vessels/vehicles. Can I have an overview of all devices on my mobile app, but my business partners can only see the specific devices I allow them to see?
Of course. For your business partners, we'll create a new username for free that will allow you to view only the devices you allow.
Can I turn the alarms on or off myself?
That. Alarms such as starting the engine, speeding, entering or leaving the movement zone, disconnecting the device from the battery, turning on the bilge pump, etc., are turned on and off directly from the web or mobile application.
From which day of the month does the activation start and how long does it last?
Activation goes from the first day of the month to the last day of the month. For example, if you activate your device on May 15, you have to pay for the activation for the whole of May. That is why it is good to plan activations in time.
Is the GPS device locked to your service only?
Not. You can independently reconfigure the GPS device to any other service if you wish. The device is your property and you can sell it if you want.
Can I use the surveillance to turn on some kind of device on board?
That. Connect the electrical device to the digital output of the GPS device and you can turn it on or off via the mobile application. For example, heating, refrigerator, siren, or similar. You can also turn off the boat's engine or deactivate the ignition switch.
Although this connection is simple, we still recommend that you hire an electrician.
Of course, you get the connection diagram in the package.
Can I use nautical charts?
That. They can only be used from the web version of the Wialon application, nautical charts are currently not supported on the mobile application. If you need nautical charts on your mobile, you can use a mobile web browser.
Is my cell phone good enough for GPS tracking?
Yes, any cell phone in the last 5-6 years supports our app.
Android, Huawei and Apple phones are supported.
How precise is GPS vessel monitoring?
Don't worry, the accuracy is about 2-10 meters. Greater inaccuracy comes from the underlying geographic map than the precision of the device itself. You can change the maps that are the background, and you have support for 7 maps + nautical charts.
Do I contact the GPS device via SMS messages?
Not. You do all the activities via a mobile or web application.
Communication via SMS messages was interesting 10 or more years ago, now you have so-called push messages directly from the mobile application.
Are GPS jammers used to steal vehicles/vessels, and can I know if someone is using such a jammer?
Jammers are illegal but cheap devices. They prevent vehicle tracking, but their operation can be detected.
Our devices can detect the use of GPS jammers. In this case, they will notify you within a few seconds that someone is using them. In this way, the possibility of theft is reduced.
This option is only possible in the PRO version of our services.
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